We are currently experiencing service issues causing users to encounter log...
Feb 3, 20:33 PSTResolved - This incident has been resolved.Feb 3, 20:28 PSTUpdate - We are continuing to monitor for any further issues.Feb 3, 17:38 PSTMonitoring - Tebra identified an issue with our...
View ArticleUsers still experiencing issues with logging into Web app and PM Desktop
Feb 4, 22:06 PSTResolved - This incident has been resolved.Feb 4, 15:45 PSTMonitoring - We have identified a potential solution to the log in error. Here is a link that will walk you through updating...
View ArticleOff-cycle Tebra Desktop App (PM) Release
THIS IS A SCHEDULED EVENT Feb 18, 19:00 - 22:00 PSTFeb 3, 15:12 PSTScheduled - We have scheduled an off-cycle Tebra Desktop App (PM) release. In observance of the President's Day holiday, the billing...
View ArticleScheduled Database Maintenance - 03/06/2025 from 7:00PM - 11:00PM PST
THIS IS A SCHEDULED EVENT Mar 6, 19:00 - 23:00 PSTFeb 6, 08:57 PSTScheduled - On 03/06/2025 from 7:00PM - 11:00PM PST we will be conducting scheduled database maintenance. During this time active users...
View ArticleHelp Center Service Provider experiencing a service interruption
Feb 25, 12:00 PSTResolved - This incident has been resolved.Feb 25, 11:04 PSTMonitoring - A fix has been implemented and we are monitoring the results.Feb 25, 11:00 PSTIdentified - Tebra's Service...
View ArticleTebra's Help Center vendor is continuing to experience a service interruption.
Feb 26, 06:07 PSTResolved - This incident has been resolved.Feb 25, 17:15 PSTIdentified - Tebra's Help Center vendor is continuing to experience a service interruption which is impacting users ability...
View ArticleScheduled Database Maintenance - 03/13/2025 from 7:00PM PST to 9:00PM PST
THIS IS A SCHEDULED EVENT Mar 13, 19:00 - 21:00 PDTFeb 27, 12:13 PSTScheduled - On 03/13/2025 from 7:00PM PST to 9:00PM PST we will be conducting scheduled database maintenance. During this time active...
View ArticleTebra's Help Center vendor is experiencing technical issues causing users to...
Mar 4, 09:40 PSTResolved - This incident has been resolved.Mar 4, 08:44 PSTMonitoring - A fix has been implemented and we are monitoring the results.Mar 4, 08:30 PSTInvestigating - Tebra's Help Center...
View ArticleExperiencing Technical issues when trying to log in to Web app
Mar 5, 14:36 PSTResolved - This incident has been resolved.Mar 5, 11:57 PSTMonitoring - A fix has been implemented and we are monitoring the results.Mar 5, 11:45 PSTIdentified - The issue has been...
View ArticleScheduled Database Maintenance - April 11, 2025 beginning at 7:00PM PST
THIS IS A SCHEDULED EVENT Apr 11, 19:00 - 22:00 PDTMar 4, 10:08 PSTScheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance. During this time active...
View ArticleScheduled Database Maintenance - 04/08/2025 from 7:00PM - 8:00PM PDT
THIS IS A SCHEDULED EVENT Apr 8, 19:00 - 20:00 PDTMar 20, 11:31 PDTScheduled - On 04/08/2025 (7:00PM - 8:00PM PDT) we will be conducting scheduled database maintenance. During this time active users...
View ArticleWe are currently investigating an issue where some users maybe experiencing...
Mar 25, 17:40 PDTResolved - This incident has been resolved.Mar 25, 15:23 PDTUpdate - We are happy to announce that the issue with accessing the clinical chart has been successfully resolved! Our team...
View ArticleCustomers unable to access Renew Medications screen
Apr 9, 15:10 PDTInvestigating - We are currently reviewing an issue where customers are reporting not being able to Renew medications and/or not being able to load the Renew medication screen.Our...
View ArticleUsers are experiencing issues accessing Templates and Drug Favorites due to...
Apr 10, 10:35 PDTResolved - This incident has been resolved.Apr 8, 12:38 PDTInvestigating - Notice Regarding Template and Drug Favorites Access IssueWe have identified a compatibility issue that may...
View ArticleScheduled Database Maintenance extended - April 11, 2025 beginning at 7:00PM PDT
Apr 11, 23:48 PDTCompleted - The scheduled maintenance has been completed.Apr 11, 22:34 PDTScheduled - On April 11, 2025 beginning at 7:00PM PST we will be conducting scheduled database maintenance....
View ArticleScheduled Database Maintenance - May 1st, 2025 at 7pm to 9pm PT
THIS IS A SCHEDULED EVENT May 1, 19:00 - 21:00 PDTApr 21, 08:56 PDTUpdate - We will be undergoing scheduled maintenance during this time.Apr 21, 07:30 PDTScheduled - On May 1st, 2025 at 7pm to 9pm PT...
View ArticleeLab ordering vendor is experiencing technical issues
Apr 29, 10:23 PDTInvestigating - One of Tebra's eLab vendor is currently experiencing a service interruption which is impacting some users to see "In Error" when viewing the Labs/Studies list. We're...
View ArticleVendor Error when trying to check Eligibility "The request failed with HTTP...
May 1, 11:25 PDTResolved - Our service vendor has advised they have identified the issue and services should be back to normal.May 1, 11:02 PDTUpdate - Current list of known Payers having issues with...
View ArticleVendor related issue causing errors when trying to send and view new eLabs.
May 5, 09:30 PDTMonitoring - The issue with ordering labs has been resolved.May 5, 08:46 PDTInvestigating - Tebra's e-labs vendor is currently experiencing a service interruption which is impacting our...
View ArticleOff-cycle PM Release - Monday, May 12th, from 7 PM to 10 PM PT.
THIS IS A SCHEDULED EVENT May 12, 19:00 - 22:00 PDTMay 6, 07:36 PDTScheduled - We have rescheduled May's Tebra Desktop App (PM) release. In observance of the Memorial Day holiday, the billing...
View ArticleUsers unable to use Code Check services
May 7, 07:21 PDTInvestigating - Tebra's Code check services vendor is currently experiencing a service interruption which is impacting users from utilizing the Code Check services. A message indicates...
View ArticleScheduled Database Maintenance - Friday, August 01, 2025 from 7:00PM to...
THIS IS A SCHEDULED EVENT Aug 1, 19:00 - 23:00 PDTMay 13, 14:36 PDTScheduled - On Friday, August 01, 2025 from 7:00PM to 11:00PM PT we will be conducting scheduled database maintenance. During this...
View ArticleIntermittent issue users cannot access Platform application or Desktop...
Jun 12, 15:59 PDTResolved - This incident has been resolved.Jun 12, 14:39 PDTMonitoring - Google Cloud has identified the root cause of the outage that impacted customers worldwide and implemented...
View ArticleError when using Search Patients in the Web application - "An error occurred...
Jun 24, 12:58 PDTResolved - This incident has been resolved.Jun 24, 12:50 PDTMonitoring - A fix has been implemented and we are monitoring the results.Jun 24, 12:50 PDTIdentified - The issue has been...
View ArticleExperiencing Technical issues when trying to log in to Web app
Jun 30, 21:11 PDTResolved - This incident has been resolved.Jun 30, 21:00 PDTMonitoring - A fix has been implemented and we are monitoring the results.Jun 30, 20:47 PDTInvestigating - We are...
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